At ON1, we’ve always been committed to building software tools that help you do more with your photography. With the launch of ON1 Pro, we’re going to the next level—serving high-volume professionals with solutions tailored to their specific needs. But here’s the best part: this growth is not only about them. Let me explain how this benefits each and every ON1 customer.
The ON1 Pro brand and new product line, like Lightpanel, will address highly specific and time-consuming challenges professional photographers face daily. These niche solutions include faster culling, efficient bulk editing, smarter and more consistent results, job tracking, and tighter integration with their workflows. These solutions require advanced technology and development resources to meet their unique needs.
Our ON1 Pro specialized tools will come at higher price points, reflecting the value they provide to photographers whose time and post-processing efficiency directly affect their business bottom line. Lightpanel, the first product under the ON1 Pro brand, will be a game-changer for high-volume professionals who use Adobe Lightroom Classic. At the same time, ON1 Photo RAW will continue to be the industry’s best value for an all-in-one photo editor, offering unmatched capabilities at a fraction of the cost.
As ON1 Pro grows, our new technologies will not be exclusive to one group of customers. ON1 and its current software tools, especially ON1 Photo RAW, are not going anywhere. The new software innovations will make their way into ON1 tools like Photo RAW, ensuring every customer benefits from what we’re building. The success of ON1 Pro allows us to invest more resources into ON1 Photo RAW, enhancing its features, improving your experience, and delivering software tools that take your photography further.
This is an exciting beginning to a new chapter for ON1 that benefits all photographers, whether using Photo RAW or exploring our new ON1 Pro-branded tools. Here’s to another 20 years of photography software innovation.
For more information about Lightpanel and ON1 Pro, please visit the website.
Best regards,
Patrick Smith
Senior Vice President and GM
51 comments on “Big News: Introducing Lightpanel, Powered by ON1 Pro”
On December 16, 2024 at 11:04 am marc bernatchez wrote:
If …
– It can replace the need to use Photo Mechanic.
– ON1 Photo RAW (or whatever the pro-line one is named) is fixed in terms of stability / performance (Intel / Windows platform).
– It is priced to be more affordable than the combination of the above and other competing software.
I might consider getting back into your ecosystem. The current ON1 PhotoRAW software is disappointing on the PC platform. Not on par with other professional photo-editing competitors.
On December 16, 2024 at 12:00 pm Patrick Smith replied:
For the performance in Photo RAW, it might just be a tweak to the video card set up. Reach out to support and they should have some tips to optimize the performance.
On December 16, 2024 at 7:51 pm Clayton Dool replied:
Contact support for the bugs and issues? Been there, done that… for many years. Never of any help and cases are immediately closed by support without resolution. “Reach out to support”…got me laughing, so a plus there at least.
On December 16, 2024 at 9:34 pm Jeff B replied:
I will agree with Marcs (and others) position on this topic. ON1 has been buggy on the windows platform for the past 2 years and maybe 3. Tech support has tried but in the end it became a position for me to go back to LR and use ON1 for specific effects and hoping the transition back made it 100% without a reboot. I have many years IT background and tweaking settings has not been the answer.
It may be similar to windows itself where there are just too many lines of code to find the culprit in some cases. These comments have been echoed in some reviews also.
On December 17, 2024 at 6:10 pm Daniel Maks replied:
Support?? yeah right
On December 16, 2024 at 11:10 am Mark Young wrote:
how about telling us what the features are……….what you guys are thinking? shmhhhh
On December 16, 2024 at 11:14 am pbready replied:
Don’t they say I.e. “ faster culling, efficient bulk editing, smarter and more consistent results, job tracking, and tighter integration with their workflows”?
On December 16, 2024 at 11:16 am Bruce Feldmeyer replied:
Click on either link in this article for more details — what, when, and how much.
On December 16, 2024 at 11:20 am Richard Merchant wrote:
Hmm. Interesting.
To the cynical this might look like a way of targeting ‘higher value’ customers such as the banks do, to the detriment of some of us ‘normal value’ customers. As an amateur I don’t have the ability to invest too much more into my software tools although my pictures (±2000 images from a recent trip to New Zealand) are certainly as important to me as to anyone (albeit not important to my income).
However I’m willing to accept that some of the features might trickle down to regular joes like myself. However it would be sad if the Microsoft model (ie support people paying the higher yearly fees for the same product, depreciate those using lesser fee models) was adopted by this otherwise fine company.
Lightpanel, Lightroom, Lightspeed. Lots of terms…
On December 16, 2024 at 11:59 am Patrick Smith replied:
The success of this product will benefit Photo RAW owners. More resources, better products, and not having to increase the cost of the product are important to us.
On December 16, 2024 at 11:28 am George Woodland wrote:
will on1 pro work with Microsoft snapdragon elite x graphics processor ?
On December 16, 2024 at 11:55 am Patrick Smith replied:
Yes, it will
On December 16, 2024 at 11:34 am Len wrote:
Hmmm, not sure about the marketing message here. ON1 “Pro” is an accessory to Adobe Lightroom, and has no purpose without it? Notwithstanding the feedback of new technologies into both Photo Raw and Pro product lines, this suggests that stand-alone Photo Raw isn’t for “Pro” users. I can just imagine the comments from long time naysayers in the various photography forums out there.
On December 16, 2024 at 11:53 am Patrick Smith replied:
A lot of the features in Lightpanel are already inside Photo RAW or will be integrated. We are reaching into a new market for the high-volume, portrait and wedding photography that are happy with using Lightroom Classic. Not to take away anything from pros using ON1 Photo RAW.
On December 16, 2024 at 12:00 pm Ed Adams wrote:
While I acknowledge the demands placed upon software companies to expand into areas that enhance revenue as a Pro Plus member, I somewhat sense that the primary focus will be on developing new products rather than the products I am entitled to own as a Pro Plus subscriber.
On December 16, 2024 at 12:07 pm Patrick Smith replied:
This will not be the case. Photo RAW has a very strong roadmap and will always be a major product for ON1. We will continue expanding and improving the feature set in Photo RAW. Look for another free update to Photo RAW 2025 this week!
On December 16, 2024 at 12:03 pm DOUGLAS LOUDEN wrote:
On the surface this appears to be a way to move to a higher income stream at the expense of older adopters.. As a long time Plus member who left Adobe because of their monkey business, namely thumbing noses at members on whose backs Adobe built their empire, I wonder how we will be left in the dust.
What features will be suddenly only available in the Pro version? Sorry if this is a bit cynical but as I learned from Adobe burn me once shame on you, burn me again and I’m stupid.
On December 16, 2024 at 12:06 pm Patrick Smith replied:
This will benefit ON1 Photo RAW owners as we are able to serve customers who are using Lightroom Classic as their primary editor. We have big plans for Photo RAW as well, including another free update to version 2025 this week!
On December 16, 2024 at 12:04 pm william ballard wrote:
I hope when launched that “Pro” will not have the number of problems to fix as has been the case with recent ON 1 Raw releases.
On December 16, 2024 at 12:06 pm rontay wrote:
Simply put, you are transitioning away from a “buy it, it’s yours” model to a “pay-by-the-month-forever” framework. You want to raise your income; you are copying Adobe and Microsoft’s method of doing so. In order to smooth customer relations, you are renaming your software (… “it”s designed for the special needs of professionals”etc.) and obscuring what you are really doing.
On December 16, 2024 at 12:11 pm Patrick Smith replied:
Hardly. Photo RAW will remain available to purchase as a license and will not be subscription only.
On December 16, 2024 at 12:20 pm Stephen Morley wrote:
I love that this is to work in conjunction with LR classic…shouldn’t ON1 Raw have a capable DAM the such that LR is not needed. ON1 keeps trying to upsell its customers with numerous “messages” every week. I don’t care for your conference and please stop messaging it at every opportunity, Enough !
On December 16, 2024 at 12:26 pm Patrick Smith replied:
Sorry about the emails. We will add options to those communications so you can tell us if you are not interested. Thats our bad. The Lightroom product is to reach new customers not currently using Photo RAW. Our goal is to continue investing into Photo RAW as our flagship application.
On December 16, 2024 at 1:04 pm Christopher Curtis replied:
Sorry, the one you call “pro” is your flagship application. I hope you will continue to fix and develop On1 photo raw but he who pays the piper calls the tune. The more expensive and “pro” offering will have to be given priority.
On December 16, 2024 at 12:31 pm graham jones wrote:
It will be very interesting to see what it brings so will sit on my hands as I was about to move back to Adobe (which I really hate to do as their new model is a rip off) ON1 simply does not support underwater photography like Adobe does, and the iPAd version is stilling missing key features such as the white balance dropper
On December 17, 2024 at 9:49 am Roger Horrobin replied:
God help ON1. Damned if you do; damned if you don’t. And now living in a fast-moving and ever-changing world. Long gone are the days when expert photographers had to capture their incredible photographs in one go on a plate of single negative, and then do a bit of dodging and burning in the darkroom on the way to a superb print. Now, photo software prides itself on on creating the facility for almost any photographer to be able to create, whether using AI or not, the photo that they wish they’d been able to take in the first place, even if the weather and lighting conditions could ever have been as good as ‘you remember they were’ in the first place. We’re now mostly fooling ourselves and trying to fool others in the process. But there’s a big price for all that, in development, processing power, the need for ever-more-advanced computers, and cost. The customer is the one who pays, and the more you ask for the more it will cost you.
Software developers and marketers are not philanthropic. They only exist if they can make money successfully. Step into their shoes and the world will look very different. Camera sales are declining very rapidly, so there must be many fewer photographers around. Phone cameras in the hands of every guest or family at a wedding are rapidly negating the need to employ a wedding photographer. Phone photos are also good enough to replace Press Photographers in much media. And so on. So how could anybody not expect ON1, Adobe, Topaz, DXO, et al, to adapt their products to a changing market place and think well ‘outside the box”? We photographers (ex semi-pro, now amateur with no commercial income, and a limited domestic budget) may have to suffer from the excesses of technical demands and the aspirations of the many ‘photographers’ who appear to ultimately want their ‘brilliant’ photos to be created for them from whatever quality original they take – and there’ll be an ON1 tutorial to show them how the final ‘photo’ is different to and ‘better’ than any photo they could ever have confirmed in the first place. It’s an odd world.
Me, I’m, like other respondents, very sceptical (having been bitten and disillusioned so many times since the 1980s} that any further changes and ‘advances’ are going to be of any desire, use of benefit to me, and all they are going to do is cost me unnecessarily more, and slow (in the particular case of ON1, not replicated by other leading software*) my elderly Windows laptop down to a ‘wait and tap your fingers’ snails pace on the more intensive features. Please address the Windows-user’s problems.
* The nonoise and sharpening features are particularly slow, and provide further irritation every time i re-open any photo so processed.
On December 16, 2024 at 12:58 pm Jeanmarie Altieri wrote:
I recently unsubsidized to Adobe and now have my catalog in ON1 PhotoRaw Max 2025. I also have Affinity Photo latest for some things and Topaz Photo AI. I’m not a professional but serious hobbies! Wondering how new changes will effect me since ON1 is now my Photo Manager??? I definitely don’t require what a professional would for portraits/Weddings/ etc… but also want to speed my culling and batch processing for similar photos as with landscapes etc…
On December 16, 2024 at 1:00 pm Christopher Curtis wrote:
I wish you well but I think it’s going to be a hard sell.
Offering your pro culling and AI tools only within Lightroom says very loudly that your own DAM and tools are not good enough for Pro use, and you are tying yourself into the Adobe ecosystem: that company is not likely to make that an easy or comfortable experience and is busily working on similar tools of its own. Realistically, you’ll be lucky if you have a short window to sell some subscriptions until Adobe finally decides it needs to win back pros by improving Lightroom.
I’d have much lower confidence than you that you’ll be able to sustain development in the On1raw line and the new on1Pro line. It’s been a pretty bumpy ride with your new features in On1raw: ideas are often great, execution not so much. It usually takes several point releases before things work as described and although it is improving On1raw can still be sluggish and occasionally buggy. It’s worth the “amateur” price but you’ll have to raise your software game to win and keep pros. There are still aspects of your software that frustrate – your printing and exporting leave a lot to be desired and the precise control and open technical information about how your software handles images is lacking. To give one example, your software simply ignores genuine monochrome images at the moment. AI is all very well, and can be helpful, but if a pro can’t precisely set masks or precisely control such things as curves adjustments, they’ll turn to something else.
I’d prefer you to make great software for all your subscribers. By all means offer paid extras like enhanced culling modules or the other elements of the pro line, but one of the reasons for Adobe’s success is having its software used to teach kinds in school and at College, but being able to take them to the peak of the profession or into any technical niche in any related field. You need a product line that scales in the same way.
On December 16, 2024 at 1:03 pm John Scott wrote:
I feel this is a start towards a path of AI in clouds. While flying high, may you folks are seeing AI leading us that direction as well. I realize that true AI can make personal decisions along the way and a business function to gain market advantage is possible, but you might need more resources to get there. I hope for capabilities such as defining expected colorations or shapes into real world correlations is possible and the software is capable of identifying species of animals against models is quite desirable to some of us. How far you go with this is anybody’s guess at this point. Good luck!!
On December 16, 2024 at 1:52 pm Yvan wrote:
As a professional fine art landscape photographer, using PR and QImage Ultimate to produce my prints for art galleries, my major needs are (1) top raw demosaicing, (2) stability of software and of functions results, (3) better printing module that remembers the last printer settings used, and (4) a photo database that can deal with sales, exhibitions, awards, versions of photos, limited editions, etc. Unfortunately, item (4) does not exist yet. No art gallery database or artist database comes close to this need. I have the expertise to design such a tool (data structure + operations + specs), but I don’t have the required development infrastructure. This would be, IMHO, a new type of PRO tool.
Since my needs are not in mass production of photographs like wedding and sport photographers, I understand that the new product won’t be for photographers like me who are more geared towards slow photography, smaller number of photos, and creative expression. Nevertheless, I am a PRO photographer selling worldwide!
So, the ON1 PRO is misleading.
If ON1 is interested in my product #4, I would be very interested in helping (I have 30 years of database design and software development experience).
On December 16, 2024 at 1:57 pm Mike Estes wrote:
You chose to develop and design AI-Driven Smart Culling and AI-Driven Smart Editing for Lightroom Users.
Golly, gee, Mr. VP, I’m not earning any (substantial) money from my photographic endeavors. Still, instead of being relegated to Ronald Reagan-esque trickle-down time-saving and enhancing tools sometime in the future (does anyone really know what time it is?), I would have preferred to receive an email from you detailing how you were developing these advancements for your LONGTIME FAITHFUL users to use in what I now, reluctantly, in bewilderment, must recognize as a product inferior to Lightroom—ON1 Photo Raw.
On December 16, 2024 at 6:35 pm Patrick Smith replied:
Im sorry you feel this way. We will continue investing resources into Photo RAW. Should also expect a new free update with new enhancements this week
On December 17, 2024 at 8:52 am Mike Estes replied:
Dan Harlacher: The Visionary Behind Photo RAW
December 6, 2024:
“Photo RAW is the all-in-one editor I’ve always ever wanted. [I]t ELIMINATES THE NEED TO SWITCH BETWEEN MULTIPLE APPS. I think the seamless integration of tools is the best-kept secret in photo editing.” (Dan Harlacher, December 6, 2024)
If Photo Raw eliminates the need to switch between multiple apps, why are you designing and promoting software—Light Panel—for another app? Is Photo Raw truly an all-in-one editor? Since you’ve decided Lightroom is better suited for your pro line, it would seem not.
On December 16, 2024 at 2:23 pm Tim Porter wrote:
Interesting news. Personally, I think targeting this segment of the market and having an additional revenue stream has a lot of lot of logic and as flagged, there will be development synergy across multiple products.
On December 16, 2024 at 6:34 pm Patrick Smith replied:
Thank you Tim! You nailed it
On December 16, 2024 at 3:04 pm C Monty wrote:
IMO, Mr. VP, the “Pro” marketing approach seems to be demeaning ON1 Raw’s status and importance to your company. Naming a new product “Pro” implies, to me (and seemingly to many of the others commenting here), that what we’re paying you for now is not the number one product your company is first and foremost committed to providing. Raw will become a less revenue generating, feature rich, user oriented, committed-to program for ON1. I seriously doubt your promises that Raw won’t be left behind in the company’s focus will alleviate our concerns based on our previous experiences with other companies. Your intentions are not re-assuring to many of us who have migrated to Raw after watching your competitors go down this same road of product and price “enhancements”. Not that you aren’t sincere – history just isn’t in your favor. I think what most users want to see (not just hear) is Raw continuing to be your number one photo editing product – your flagship that gets top priority for the majority of your users, not just another, targeted segment of users.
Personally, I am extremely dissatisfied with ON1’s marketing approach. As one other user wrote, these constant, almost daily marketing messages have become too much. Constant, repetitive pushing other, often with added cost “opportunities,” has become far too frequent for me. By sheer coincidence, earlier today I sent your staff another request to provide a marketing op-out provision. Stick to what you do well as a business for your and our comfort levels. At least that’s how I’m reading the vast majority of comments re: your latest marketing email. Do a better job improving communications and developments re: Raw as a first priority before promising bigger and better stuff by branching off into another “Pro” suspect venture.
On December 16, 2024 at 5:52 pm Martin Turner replied:
I could not have said it better.
Often, when companies go the “pro” route, they forget all those who are not “pro” (pro means making a living from photography rather than just doing it for fun).
On December 16, 2024 at 6:34 pm Patrick Smith replied:
We will certainly keep investing into Photo RAW and this allows us to keep growing our business and allow Photo RAW owners benefit from that growth. ON1 is a strong brand and not going anywhere. I appreciate you leaving your feedback
On December 16, 2024 at 5:51 pm Martin Turner wrote:
I am just a “keen amateur” and do not need or want “pro” features. I get all that I want out of On1 20xx Max.
Hopefully, “Pro” will not replace “Max.”
On December 16, 2024 at 5:55 pm Martin Turner wrote:
Gotta add here: it seems like a not-well-hought-out yet “cash grab” from those who make a living off of photography, perhaps at the expense of those who don’t.
On December 16, 2024 at 5:58 pm Sean Bruce wrote:
Sounds interesting and I’d never have any issue with a company trying to win customers away from Adobe, but meh (shrug)… How about maximizing your current product feature set 1st? It currently leaves quite a bit to be desired for photographers like myself who primarily photograph portraits & headshots, IMO. I’d just like for Photo RAW to receive a much improved & more robust update to the seemingly very ignored Portrait AI module/program. As it is, no dodge & burn, nothing that addresses makeup & very basic rudimentary skin quality tools/ results, etc. compared to other various features offered in competing portrait retouching programs/modules.
On December 16, 2024 at 6:33 pm Patrick Smith replied:
That in our roadmap and appreciate you taking the time to comment.
On December 16, 2024 at 6:31 pm Neil wrote:
Not looking good, why didn’t you just announce a new separate extension available to Professional Portrait photographers who also use Light Room. As someone has already said, the editor doesn’t always provide smooth performance, which is very frustrating but eventually we see that you correct these issues overtime.
However, now Credibility has been shaken.
Hope our concerns turn out to be unfounded.
On December 16, 2024 at 8:15 pm Adam Rubinstein wrote:
It’s a very interesting pivot and one which is seemingly difficult to parse. One could consider it’s a concession that PR can’t compete with LR though Lightpanel seems specialized enough for On1 to explore. Given that On1 has been marketing its plug in modules for LR/PS for years, it’s not entirely out of the realm for the team to focus on a potential subsegment.
For those of us who use PR in place of LR, the major concern is the potential abandonment of the core product, though Patrick seems to think that’s not the case. Equally concerning is that the cost of a plus membership now approaches or in some cases exceeds that of a yearly subscription to LR/PS. It is becoming increasingly difficult to rationalize why one would chose PR over LR/PS particularly when many of the core features still require refinement and improvement.
On December 16, 2024 at 9:14 pm Craig Ozancin wrote:
Let me throw my two cents in.
I would love to see a professional-level tethering solution. I currently use Capture One. I had hoped ON1 would move into this space, but nothing happened after rudimentary tethering support was added.
Fix ON1 Photo RAW engines. Capture One has set the standard here. I have seen a number of examples of ON1 failing when trying to recover from blow-out highlights that leave ugly artifacts.
Fix ON1 Object selections to more robust selections. I would love to be able to add a gradient mask and then select an object and subtract it from the mask. I can easily do that in Capture One. I have yet to figure out how to do that in ON1. If this is possible or planned, I would love to hear about it.
I heard a rumor that ON1 might implement a calibration section similar to Lightroom’s. That would be a big win when it comes to color grading.
As I mentioned, I currently use Capture One as my main RAW processor, along with Affinity Photo, ON1 plugins, and Luminar NEO when there is an effect that ON does not provide (and there are quite a few). I would love to have one editing ecosystem that does what I need.
On December 17, 2024 at 12:12 am David Price wrote:
I am not sure that I understand exactly what ON1 is planning to launch here. The danger of these sorts of announcements is that they give a warning to the rivals. So, I guess that it will all become clear when it finally launches.
ON1 has always been strong in providing plugs-ins to people who use other software. No surprise that plug-ins will continue to be an important part of the business model.
I am not a Professional Photographer, so I am very glad to hear that Photo Raw will continue. Also, Photo Raw 2025 is now simply brilliant compared to what it was when first launched, (in 2016). So, I look forward to supporting it’s further development.
Others have commented on the lack of stability on Windows 11. As someone who suffered a lot from Windows related issues this year. I would like to put on record, that ON1 Support have been very helpful. They have searched hard for solutions, and gone above and beyond. And in every single case, the issue was changes made to and by MS Windows, and not problems with ON1’s software. Microsoft is selling it’s own vision of AI Tools, and does not seem to take kindly to it’s customers also using AI Tools that are not made by Microsoft.
On December 17, 2024 at 10:45 am David Price replied:
I’m not in the least disillusioned by the performance of Photo Raw on my Windows PC. (I am disappointed by Windows, but that is another story).
I don’t mind the adverts for the conference, but Christmas is a very expensive time of year. So, I’d say that the adverts are rather miss timed for the British Market.
On December 17, 2024 at 9:59 am Roger Horrobin wrote:
Roger Horrobin replied:
Roger Horrobin
God help ON1. Damned if you do; damned if you don’t. And now living in a fast-moving and ever-changing world. Long gone are the days when expert photographers had to capture their incredible photographs in one go on a plate of single negative, and then do a bit of dodging and burning in the darkroom on the way to a superb print. Now, photo software prides itself on on creating the facility for almost any photographer to be able to create, whether using AI or not, the photo that they wish they’d been able to take in the first place, even if the weather and lighting conditions could ever have been as good as ‘you remember they were’ in the first place. We’re now mostly fooling ourselves and trying to fool others in the process. But there’s a big price for all that, in development, processing power, the need for ever-more-advanced computers, and cost. The customer is the one who pays, and the more you ask for the more it will cost you.
Software developers and marketers are not philanthropic. They only exist if they can make money successfully. Step into their shoes and the world will look very different. Camera sales are declining very rapidly, so there must be many fewer photographers around. Phone cameras in the hands of every guest or family at a wedding are rapidly negating the need to employ a wedding photographer. Phone photos are also good enough to replace Press Photographers in much media. And so on. So how could anybody not expect ON1, Adobe, Topaz, DXO, et al, to adapt their products to a changing market place and think well ‘outside the box”? We photographers (ex semi-pro, now amateur with no commercial income, and a limited domestic budget) may have to suffer from the excesses of technical demands and the aspirations of the many ‘photographers’ who appear to ultimately want their ‘brilliant’ photos to be created for them from whatever quality original they take – and there’ll be an ON1 tutorial to show them how the final ‘photo’ is different to and ‘better’ than any photo they could ever have confirmed in the first place. It’s an odd world.
Me, I’m, like other respondents, very sceptical (having been bitten and disillusioned so many times since the 1980s} that any further changes and ‘advances’ are going to be of any desire, use of benefit to me, and all they are going to do is cost me unnecessarily more, and slow (in the particular case of ON1, not replicated by other leading software*) my elderly Windows laptop down to a ‘wait and tap your fingers’ snails pace on the more intensive features. Please address the Windows-user’s problems.
* The nonoise and sharpening features are particularly slow, and provide further irritation every time i re-open any photo so processed.
On December 17, 2024 at 12:16 pm Roger Horrobin wrote:
Patrick Smith. Earlier in these comments you said, “ON1 is a strong brand and not going anywhere.” I hope that was a slip of the tongue.
On December 17, 2024 at 1:31 pm Patrick Smith replied:
I want people to know that the new Lightpanel product is to try and reach pros using Lightroom Classic. The ON1 product line, especially Photo RAW, is a major piece of our ongoing success.
On December 17, 2024 at 2:17 pm Jim Kendall wrote:
Look, I get it. You’ve come a long way since you started, & I believe that I’ve been there damn near since the start, & I’m not even a serious photographer any longer, If ever I was. But recently i learned that you might have outgrown me. You mentioned how you are building your Pro Vision, like PS & LR plus so many others, & it seems you have!
I recently tried to update my credit card which had timed-out at just about my renewal time, but when I tried to update that info & renew my subscription, I got an email which said, “sorry, due to heavy workloads you’ll get back to me in 3 days!” or some such message… This went on for days, & if you can’t provide a method or way that some of us less than professionals can reach out, I think that you may be moving beyond our reach!
Whether or not we are professional, we are paying the same as they are (if they aren’t getting a Comp), I know that I appreciate a way or method to reach out & not have to wait 3 days (actually it was closer to 5 or 6) for a response.
No phone, no email, no online assistance- Pro Version, no kidding???!
Capt. Jim Kendall
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